1 Task Schedules, Worksheets and Confirmation of Appointment Forms
1.1 All potential clients will be sent a Schedule to be completed by the Client which outlines the specific requirements of the work, to include:
Clear instructions for and details of the work required
Any specific requirements
Expected timescales.
1.2 Clients will also receive a Worksheet to be completed by the Client which outlines the formatting requirements for the work. This information is required to be returned together with the Schedule of Work and Confirmation of Appointment in order for the work to commence.
1.3 talk2us secretarial solutions will notify the Client immediately of any potential change to the arrangements and reserves the right to amend the Schedule of Work accordingly.
1.4 talk2us secretarial solutions will expect the Client to inform them of any change in requirements for the task at the earliest opportunity in order to avoid extra charges being incurred.
1.5 talk2us secretarial solutions reserve the right to cease work on a task until a revised Schedule of Work is agreed and signed.
2 Third Parties
2.1 Where third parties are required to be involved in a task, ie courier, printers, talk2us secretarial solutions will secure a contract between the Third Party and the Client. However, talk2us secretarial solutions will not take responsibility for any failure by that Third Party to fulfil their contract with the Client nor for non-payment by the Client to the Third Party.
3 Payment
3.1 For ad hoc contracts, talk2us secretarial solutions require a 25% deposit (minimum £30) together with the agreed Schedule of Work, Worksheet and signed Confirmation of Appointment form to be received at their office before work commences. For retainer contracts, the first month’s payment will be due before commencement of work, a standing order to start one month later. An agreed Schedule of Work, Worksheet and signed Confirmation of Appointment form to be received before work commences.
3.2 Invoices will be sent upon completion of the task and balance/full payment is due within 7 days. In instances where cheques are not cleared by a bank, for any reason, any charges incurred will be the responsibility of the Client.
